92gl Privacy Policy

1 Who We Are

92gl ("we", "us", "the Platform") is the operator of the online gaming and sports betting platform accessible at https://92gl.org. 92gl operates under an international gaming license and serves players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan.

For the purposes of this Privacy Policy, 92gl acts as the data controller responsible for the personal information you provide when registering, depositing, placing wagers, or otherwise interacting with our platform. As data controller, 92gl determines the purposes for which and the means by which your personal data is processed.

If you have any questions or concerns about how your data is handled, you may contact our privacy team at any time using the details set out in Section 14 of this Policy.

2 Data We Collect

92gl collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with our platform, and from third-party verification and payment providers. The categories of data we collect are described below.

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify that you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted password
• Copies of identity documents submitted during KYC verification (CNIC, passport, or driving licence)

2.2 Financial & Transaction Data

• PKR deposit and withdrawal amounts and transaction timestamps
• Payment method identifiers (e.g. JazzCash mobile number, EasyPaisa account reference, bank account details for HBL, UBL, Meezan Bank, Raast, or 1LINK transfers)
• Wagering history, game session records, and bonus redemption history

2.3 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system version, and browser type
• Session durations, pages visited, and features accessed within 92gl
• Referring website or traffic source (if applicable)

2.4 Communications Data

• Records of correspondence between you and the 92gl support team via email or live chat
• Feedback, survey responses, and complaint records

3 How We Use Your Data

92gl uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

92gl does not use your personal data to serve third-party advertising or to build profiles for sale to external marketers. Where we send you promotional communications about 92gl bonuses or new game launches, this is done solely on the basis of your existing relationship with 92gl and your communication preferences.

4 Legal Basis for Processing

92gl processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are:

• Contractual necessity — processing required to provide you with the 92gl gaming and betting services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with 92gl's obligations under its international gaming license, including KYC verification, AML screening, age verification (21+), and reporting obligations to the licensing authority.
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — where you have expressly consented to a specific processing activity, such as receiving promotional communications from 92gl. You may withdraw consent at any time by contacting our support team.

5 Data Sharing & Third Parties

92gl does not sell your personal data. We share your information only with carefully selected third-party service providers and regulatory bodies where necessary, and only to the minimum extent required. Categories of recipients include:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK receive the transaction data necessary to process your PKR deposits and withdrawals. Each payment partner operates under its own privacy and data security standards.
• KYC and identity verification providers — third-party identity verification services receive copies of your identity documents and personal details solely for the purpose of fulfilling 92gl's age and identity verification obligations under its gaming license.
• Fraud prevention and AML services — specialised third-party platforms may receive transaction data and device identifiers to assist 92gl in detecting and preventing fraudulent activity and money laundering.
• Game software providers — where games are delivered by certified third-party providers (including live casino, slot, and Plinko providers), limited session and account data may be shared to deliver gameplay and record results.
• Regulatory and licensing authorities — 92gl's international gaming license authority may require access to player data for compliance audits, dispute resolution, or regulatory reporting. 92gl complies with all such lawful requests.
• Law enforcement — where legally required, 92gl may disclose personal data to law enforcement or governmental authorities in response to a valid legal request.

6 Pakistani Payment Data

Given that 92gl primarily serves players in Pakistan and processes all transactions in PKR, we recognise that payment data carries particular sensitivity for our player community. The following points apply specifically to Pakistani payment method data:

• JazzCash and EasyPaisa mobile wallet identifiers (phone numbers) are used exclusively to process your deposits and withdrawals. They are not used for unsolicited marketing calls or messages.
• Bank account details provided for HBL, UBL, Meezan Bank, Raast, or 1LINK transfers are stored in encrypted form and used solely for withdrawal processing to your verified account.
• 92gl does not share your Pakistani payment method details with third parties except as strictly necessary to process your transaction through the relevant payment network.
• All PKR transaction records are retained for the period required by 92gl's gaming license obligations and then securely deleted or anonymised.

If you believe your payment data has been used in an unauthorised manner, contact our support team immediately at [email protected] so we can investigate and take appropriate action.

7 Cookies & Tracking Technologies

92gl uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, maintain session security, and understand how players interact with our website. The categories of cookies used by 92gl are:

• Strictly necessary cookies — essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies — remember your language preference, display settings, and other personalisation choices to improve your experience on 92gl.
• Analytics cookies — collect anonymised and aggregated data about how players navigate the 92gl platform. This data is used solely to improve site performance and user experience. No personally identifiable information is included in analytics reports.

92gl does not use third-party advertising or behavioural tracking cookies. You can manage or clear cookies through your browser settings at any time. Note that disabling strictly necessary cookies may affect your ability to log in to your 92gl account or access certain platform features.

8 Data Security

92gl implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• TLS/SSL encryption for all data in transit between your device and 92gl's servers
• Encryption at rest for sensitive stored data including identity documents and payment identifiers
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the 92gl platform
• Automated anomaly detection to identify and respond to unusual access patterns or potential breaches
• Secure, isolated environments for data storage with regular encrypted backups

While 92gl takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights or interests, 92gl will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.

9 Data Retention

92gl retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by our obligations under our international gaming license. The general retention periods applied by 92gl are as follows:

• Account and identity data — retained for the duration of your active 92gl account and for a minimum of five (5) years following account closure, as required for AML and licensing compliance purposes.
• Transaction and financial data — retained for a minimum of five (5) years following each transaction, in accordance with financial record-keeping requirements under 92gl's gaming license.
• KYC documents — retained for the period specified by our licensing authority's KYC retention requirements, typically five (5) years after the end of the business relationship.
• Communications and support records — retained for three (3) years following the closure of the relevant support interaction or complaint.
• Analytics data — aggregated and anonymised; not subject to the above retention limits as it contains no personally identifiable information.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. You may request earlier deletion of specific data categories by contacting our support team, subject to 92gl's legal retention obligations.

10 Your Data Rights

As a 92gl player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered email address and a description of the right you wish to exercise.

92gl will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we do not disclose or delete data belonging to another person. Where a request is refused, we will explain the reasons and inform you of any available recourse.

11 Children & Minors

92gl operates a strict minimum age policy of 21 years. The 92gl platform is not intended for, and does not knowingly collect personal data from, any person under the age of 21. Age verification is performed during the registration process and may be repeated at any time via our KYC procedures.

If 92gl becomes aware that personal data has been collected from a person under the age of 21, the associated account will be immediately suspended, all funds will be handled in accordance with our Terms and Conditions, and the personal data of the underage individual will be deleted as promptly as legally permissible.

If you believe that a minor has registered on 92gl or that 92gl holds personal data relating to a person under 21, please contact us immediately at [email protected]. We treat such reports as a matter of highest priority.

12 International Data Transfers

As 92gl operates under an international gaming license and uses globally distributed infrastructure and third-party service providers, your personal data may be transferred to and processed in countries outside Pakistan. Such transfers may include countries where data protection laws differ from those applicable in your jurisdiction.

Where international data transfers occur, 92gl ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with receiving parties that require them to maintain standards equivalent to those described in this Policy. 92gl does not transfer your data to jurisdictions that lack adequate data protection frameworks without such contractual protections in place.

13 Changes to This Privacy Policy

92gl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform operations. When material changes are made, registered players will be notified by email or via an in-platform notification prior to the changes taking effect.

The effective date at the top of this page indicates when this Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how 92gl protects your personal data. Your continued use of the 92gl platform after any update constitutes your acceptance of the revised Policy.

The current version of this Privacy Policy is always accessible at https://92gl.org/privacy-policy.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the 92gl privacy team:

Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For data rights requests, please include your registered email address and a clear description of your request so we can process it efficiently.

If you are not satisfied with 92gl's response to your privacy concern, you may escalate your complaint to the relevant regulatory authority under 92gl's international gaming license. Details of the applicable licensing authority's complaint procedure are available upon request from our support team.

For responsible gaming concerns — including self-exclusion, deposit limits, or account cooling-off periods — please visit our Responsible Gaming page or contact our support team directly. Responsible gaming requests are handled as a matter of priority at 92gl.